GSC Mobile Privacy Policy
Glenhaven Snow Company, LLC (GSC)
GSC Mobile Privacy Policy
Glenhaven Snow Company, LLC · Effective October 1, 2025 · Updated September 25, 2026
- GSC Mobile is a work app for GSC field crews and contractors. Accounts are set up by GSC; there is no public sign-up.
- It uses your phone's location, including in the background, to record when you arrive at and leave GSC customer sites.
- We use this information only to run GSC's service operations. We do not sell it, use it for advertising, or track you across other apps or websites.
Who we are
This policy explains how Glenhaven Snow Company, LLC ("GSC", "we", "us") collects and uses information through the GSC Mobile app for iPhone and Android (the "App"). GSC is responsible for this information. You can reach us at operations@glenhavensnow.com or by mail at 526 Township Line Rd, Blue Bell, PA 19422.
The App is provided to people who perform work for GSC: employees, subcontractors and their crews. GSC creates each account and links it to a registered phone number.
Information the App collects
| Information | What it is | Why we collect it |
|---|---|---|
| Mobile phone number | The number you enter to register the phone. | To confirm the phone belongs to a registered GSC crew member. We send a one-time verification code to it by text message. |
| Precise location, including in the background | Your phone's GPS position, with its accuracy and speed, when the App is detecting site arrivals and departures. The App also records arrival and departure events and the site involved. | To detect automatically when you arrive at and leave a GSC customer site, so services, photos and inspections are recorded against the correct site at the correct time. The App turns GPS down or off when you are away from sites or parked, to save battery. |
| Photos | Photos you take in the App of completed services, site inspections and site damage, with the time, location and compass direction they were taken. | To document the work performed and site conditions for GSC and its customers. |
| Work records | Services you record, inspection checklists, damage reports and any notes you type. | To record and bill the work, and to keep service histories for customer sites. |
| Device identifiers | The device number GSC assigns when you register, and an app-install identifier provided by the operating system. | To link records to the registered device, and to tell devices apart in diagnostics. |
| Device status and diagnostics | A periodic status report, about every two minutes while the App is running: battery level, type of cellular connection, GPS accuracy, the App's location mode and the site you are at. Also diagnostic logs of the App's site-detection activity, and the App and operating-system versions. | To confirm crew phones are working in the field, to tell a parked phone from one that has stopped reporting, and to fix problems. |
The App uses the camera only when you choose to take a photo. It does not read your photo library, contacts, messages or other apps' data. It does not use advertising identifiers and contains no advertising or third-party analytics.
Permissions
- Location ("Always", precise): needed for automatic site arrival and departure detection. You can change this at any time in your phone's Settings. Without it, the App cannot detect sites automatically.
- Camera: needed to take service, inspection and damage photos.
- Notifications: used to alert you when you arrive at or leave a site.
How we use information
- To operate GSC's snow and landscape services: dispatching, recording, verifying and billing work at customer sites.
- To give GSC's customers records of the work performed at their sites, such as service times and photos.
- To keep the App working reliably, including diagnosing detection, battery or connectivity problems.
- To keep accounts secure and confirm that only registered phones submit work.
- To meet legal, insurance and contractual obligations.
We do not sell personal information. We do not use it for advertising, and we do not "track" you as Apple defines the term.
Who we share it with
- Service providers that host and run our systems for us: Google (Firebase, which stores App data and photos), Microsoft (Azure, which hosts GSC's back office), and our text-message provider, which delivers verification codes. They process information only on our instructions.
- GSC customers: records of work performed at their sites, such as service times, photos and inspection results.
- Others when required: if required by law, to protect rights and safety, or as part of a business transfer, such as a merger or sale.
How long we keep it
We retain data only as long as necessary for legitimate business purposes, including security, legal and operational needs, or as required by applicable law. Work records and photos are kept as long as needed to provide services to our customers and meet legal, insurance and contractual requirements. Location diagnostics and device status reports are kept only as long as needed to operate and troubleshoot the App, and then deleted. When a device is removed from service, it stops sending information.
Security
Information is sent over encrypted connections and stored with access controls at our service providers. Work saved on the phone while offline stays in the App's private storage until it is sent. No system is perfectly secure, but we take reasonable measures to protect the information we hold.
Your choices and rights
- You can turn off location, camera or notification access in your phone's Settings at any time. Some App features will then stop working.
- Account and data deletion: accounts are created and removed by GSC. To have your device deregistered and your personal information deleted, contact operations@glenhavensnow.com. We will delete it unless we must keep it for legal, contractual or billing reasons, in which case we will tell you.
- Depending on where you live, you may have rights to access, correct or delete your personal information, or to object to certain uses. Contact us to make a request.
Text messages
We send text messages to verify a phone when it is registered in the App, and for SMS-based customer support notifications. For text messaging, we collect opt-in verbally from our customers and subcontractors, either in person at their location or by phone. When a customer or subcontractor is registered for the first time, they are asked for their phone number, and our staff are trained to ask whether they would like to opt in to SMS-based customer support notifications. They are told that "Message and data rates may apply", that "Message frequency may vary", and that they can "text HELP for support or more information and STOP to unsubscribe at any time." They are also told that their phone number will not be shared with third parties for marketing or promotional purposes.
Children
The App is for GSC's workforce and is not intended for children under 16. We do not knowingly collect information from children.
Changes to this policy
We may update this policy. When we do, we will change the effective date above and, for significant changes, let users know through the App or by other means.
Contact
Glenhaven Snow Company, LLC
526 Township Line Rd
Blue Bell, PA 19422
operations@glenhavensnow.com
