GSC Mobile Support

Help for GSC crews and contractors using the GSC Mobile app.

Getting started

GSC Mobile is for people who work for GSC. GSC sets up your account and links it to your mobile number. If you haven't been set up yet, contact your GSC supervisor or GSC support first.

Install GSC Mobile and open it. Tap Get Started.
Enter your mobile number and tap Register.
You'll receive a text message with a verification code. Enter it and tap Verify. The code expires after a few minutes. If it does, start again to get a new one.
Allow the permissions the app asks for (see below). Your Home screen then shows your sites.

Permissions

The app detects when you arrive at and leave a site on its own, even when it isn't open. For that it needs:

Location: Always, with Precise Location on. When asked, choose Allow While Using App, then Change to Always Allow when iOS offers it. Approximate location can't tell one site from the next.
Notifications: so you're alerted on arrival and departure.
Camera: for service, inspection, and damage photos.

To check or change these later on iPhone, go to Settings › GSC Mobile. Location should say Always, with Precise Location switched on. On Android, go to Settings › Apps › GSC Mobile › Permissions › Location and choose Allow all the time, with Use precise location on.

How site detection works

As you approach a site, the app starts checking your position more closely. When you're on the site, you get an Arrived notification and Home shows On-site.
When you drive away, you get a Departed notification.
Between sites, or when you're parked, the app turns GPS down or off to save battery. It wakes up again when you move.
You don't need to keep the app open. You also don't need to force-quit it: force-quitting on iPhone can delay detection until you open the app again.

Recording work

These actions are available while you're on-site, and everything you submit is recorded for the site you're on:

Add Service: choose the service, take the required photos, and tap Save.
Site Inspection and Pre-season / Post-season Inspection where your role includes them: check each item, add photos, and save.
Damage Survey › Add Damage: choose the damage type, take photos, describe it if needed, and save.
Snow Plan: view the site's snow-removal plan.

Submitted work appears on Home under the site, so you can confirm it went through.

I didn't get a verification code
Check that you entered the mobile number GSC has on file, and that the phone has signal. Wait a minute, then start again from Register. If the number isn't recognised, or it says the device is already registered, contact GSC support. We may need to update or reset your account.
It says the code is not correct
Enter the code from the most recent text only. After too many wrong tries, or once the code expires, start again to get a new code.
The app didn't detect that I arrived at a site
Check that Location is Always with Precise Location on (see Permissions).
Open the app once. If it was force-quit, opening it restarts detection.
Make sure the site is one assigned to you. Only your sites appear on Home.
Turn off Low Power Mode if possible. It can slow down location updates.
If it keeps happening at one site, tell GSC support which site. Its boundary may need adjusting.
A site is missing from my list
Sites are assigned by GSC. Make sure you have signal and reopen the app so it can pick up the latest list. If the site still doesn't appear, contact your supervisor or GSC support.
My work says it's waiting to send
It sends automatically once you have signal. Opening the app in good coverage speeds it up. If it's still waiting after you've been in good coverage for a while, contact GSC support before deleting or reinstalling the app.
The camera won't open
Go to Settings › GSC Mobile and turn on Camera, then try again.
Battery use
The app uses GPS mostly near your sites and turns it down while you're parked or between sites. Heavy use during a storm is normal. Keeping the phone on a charger in the truck is recommended.

GSC Mobile Support

Glenhaven Snow Company, LLC (GSC)